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FAQ

Frequently asked questions and answers

Do you need help with shopping on our online store? Below is an overview of the most frequently asked questions for your convenience. For any further inquiries, please feel free to contact our customer service through our contact form.

Orders

How do I contact customer service?

Our customer service team can be reached via email at support@service.angels-jeans.de or by phone at 00800 – 20030033 from Monday to Friday, 9:00 AM to 7:00 PM, and on Saturdays from 9:00 AM to 4:00 PM.

No, there is no minimum order value.

If you're unsure about which size to order, we recommend checking out our Size Guide, where you'll find a measurement chart. If you have doubts about the fit, you can find more information in our Fit Guide.

If you're looking for a pant fit in the ANGELS online store, our Fit Guide can assist you. You can find it here.

 

We offer the following pant fits:

 

Slim Fit: For example, Skinny, Malu Zip, One Size Fits All, Ornella, Cici, Leni, and Capri.

Relaxed Fit: For example, Linn, Louisa, Liz, Alma, Boyfriend.

Straight Fit: For example, Dolly, Darleen, Lara, and Bermuda.

Our online product range is continuously updated. If a product that was recently displayed is currently not available in the shop, it is either temporarily out of stock or has been sold out. It is possible that items not currently available may become available again at a later time.

All items featured in our online shop are, of course, current and available as long as they are displayed in the shop. The delivery time within Germany is approximately 2-4 business days

No, placing an order over the phone is not possible.

In the online shop, you will receive an order confirmation via email after completing your order. This confirmation will summarize your entire order for your reference. It includes all the items you have ordered and the delivery address you provided. Additionally, you will receive a shipping confirmation via email once your order has left our warehouse.

In addition, you also have the option of shipment tracking so that you can know the whereabouts of your delivery. Your package number is included in your order confirmation. With DHL shipment tracking, you can check the status of your shipment at any time.

Yes! Once we've handed over your package to our shipping partner DHL, you will receive an email with the tracking link.
We recommend using an up-to-date email address and checking your emails regularly. We also recommend checking your spam folder regularly for incoming emails as well.If you haven't received an order confirmation email to your email address within 30 minutes of placing your order, please contact us.

Yes, you can have your desired items shipped to a different delivery address. After logging in with your email address and password, you'll see an overview of your personal information. Here, you can select and enter a different delivery address. The goods will then be sent to the alternate delivery address.

Unfortunately, changes to your order cannot be made after it has been placed.

Unfortunately, we cannot provide accessory items separately.

Payment

What payment methods are accepted?

The following payment methods are available to you:
- Visa/ MasterCard
- PayPal
- Purchase on Invoice

- Klarna invoice

- Amazon Pay

Once we have received your return, you will receive a return receipt confirmation via email. Subsequently, the invoice amount will be refunded to your account, regardless of whether you paid by credit card, PayPal, or invoice. The refund is typically processed within one week.

For deliveries within Germany, there is a shipping fee of €3.95 per order. For shipments to Austria, the Netherlands, Belgium, and Luxembourg, the cost is €5.95. Shipping costs to all other EU countries are €7.95.

Shipping

When will I receive my order?

We dispatch your order with DHL on the same day, but no later than the next working day. Typically, you will receive your order within 2 – 4 working days. Once we have shipped your order, you will receive an email with the tracking number of your package. You can check the shipment status via the provided link in the email after one to two hours.

Yes! We deliver to the following countries:

Belgium, Bulgaria, Estonia, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Romania, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus.

For shipments within Germany, we charge €3.95 for shipping. Shipping costs to Austria, the Netherlands, Belgium, and Luxembourg are €5.95. For all other EU countries, the shipping cost is €7.95.

We also deliver to your DHL parcel locker upon request. You can enter this under a different delivery address. Unfortunately, it is currently not possible for us to support delivery to a parcel locker in combination with the Amazon Pay payment method.

Returns

How can I return my order?

If you are not satisfied with your order, you can return it free of charge within 14 days from the date of the invoice. You will find a pre-paid return label inside the package for this purpose. Please follow these steps:

Step 1: Fill out the enclosed return form and indicate the items you want to return. Please provide a reason for the return.

Step 2: Place the completed form along with the items you want to return back into the original box.

Step 3: Attach the return label securely to the outside of the sealed package.

Step 4: Drop off your labeled DHL package at your nearest Packstation, post office, DHL Paketshop, or parcel box: locator.dhl.com.

Step 5: Once we receive your return, we will send you a confirmation. After it has been successfully processed, the amount will be refunded to your original payment method

Only one prepaid return label is available per order, so please return all items in a single package. Returns can only be made using the shipping service provider DHL.

Belgium
Bulgaria
Germany
Estonia
Italy
Croatia
Lavia
Lithuania
Luxembourg
Malta
Neatherlands
Austria
Poland
Rumania
Slovakia
Slovenia
Czech Republic
Hungary
Cyprus

For technical reasons, it is not possible to place a new order or request an exchange item directly with the return. Please do not include a new order or exchange request within your return. You can, of course, place a new order conveniently through our online shop, which is available 7 days a week, 24 hours a day.

You can return damaged goods free of charge within the legal warranty period and, alternatively, place a new order for the same item in our online shop. We are unable to provide a discount on damaged items. Our aim is to ensure you are completely satisfied with our products.

Revocation

How can I revoke my order?

If you want to revoke your contract declaration, you have the following options:

1. REVOCATION BY RETURN
Your revocation statement is automatically made when you return the items within 14 days of receipt, as mentioned above.

2. WRITTEN OR TELEPHONIC REVOCATION

After receiving your items, you have 14 days to address your revocation statement to us either in writing via email or by phone. After informing us, we kindly ask you to return the items within 14 days.

Customer Account

Do I need a customer account?

You can place an order with us even without a customer account. We only need your personal information, delivery address, and billing address for delivery. A customer account makes ordering in our online shop easier.

It helps you keep track of your orders, stay up to date, and receive advance notice of promotions.

Protect your personal password and keep it in a secure place. If you have forgotten your password, you can request a new password via the 'FORGOT PASSWORD' function. A link in the email will direct you to our website, where you can set a new password

Gift Vouchers

How do I redeem a voucher?

To redeem a voucher, enter the corresponding code during the ordering process in the 'Voucher' field. Here's how it works:
1. Select your desired items and add them to your shopping cart.

2. Redeem your voucher by entering the code in the 'Redeem Voucher' field.

3. Click 'Redeem,' and the voucher amount will be automatically deducted from your order.

Please note that the voucher code is only valid for a single use and expires after redemption.

The validity and minimum purchase amount can be found in the respective redemption conditions printed on your voucher. Cash redemption and retroactive offsetting against previous orders are not possible. The voucher code should be entered during the respective ordering process. Please note that our vouchers can only be redeemed once per order and customer account.

Vouchers are not refunded or credited proportionally for retained items in the event of returns. If you wish to reorder your desired item in a different size or color, please contact us by email at support@service.angels-jeans.de or call us at 00800 – 200 300 33. We are available Monday through Friday from 9:30 AM to 6:00 PM.

Only one voucher can be redeemed per order.

Service

I'm unsure which size to order.

If you're unsure about which size to order, we recommend checking out our Size Guide, where you'll find a measurement chart. If you have doubts about the fit, you can find more information in our Fit Guide.

By signing up for our ANGELS newsletter, you will receive information about news, trends, and offers conveniently and quickly.

After subscribing to the newsletter, you will receive an email asking you to confirm your newsletter registration.

Upon successful confirmation, you will be subscribed to our ANGELS newsletter.

Simply request your personal newsletter for free. We will regularly inform you via email about all the news regarding ANGELS JEANS, the online shop, and current promotions such as contests.

In every newsletter, there is a link through which you can unsubscribe from it at any time.

You can always send us an email at support@service.angels-jeans.de and share your feedback with us.